I was never contacted. I am new to Virgin, I think I am since still couldn't receive my Broadband hub. Use our app to: - Send a parcel from any of our thousands of local stores. I’ve been back and forth between customer services and sales ect to try and sort out my avalanche of a mess created by virgin media. I don’t have and have never had an account with virgin. Processed at National Hub. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was due on Friday, but then delayed with no further update at all on the tracking page. Entertain me; Broadband Deals. Main menu; Bundles. Pl˜ce ˜ny other bits ˜nd pieces – like c˜bles, remotes, power supplies ˜nd WiFi Boosters or Pods, ˜s well ˜s the sp˜nner – loose ˜round the b˜g 3 Tuck the side ˛˜ps into the box to close it Enter a town or postcode to find your nearest store: It’s easy to Click & Collect your Virgin Media order with Yodel. QuickStart, set up and connections. Collected and delivered through Yodel's van based network, our tracked returns service delivers parcels to retailers within 72 hours of the collection booking. Stream box and remote remain property of Virgin Media. Unfortunately I didn't received any package tracking number nor text with delivery details. 05am but then had another 3 updates like it was making its way to me then on Friday the day it was. We would like to show you a description here but the site won’t allow us. - Keep all your orders in one place. 10/11/23 10:32. Virgin Media;. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals Why Virgin Media still use Yodel as a delivery partner I don't know. | Read 42,321-42,340 Reviews out of 430,843Yodel have lost my package. Phoned 150 first thing and actually got through to a UK call centre! The original order is now cancelled and a replacement order is being delivered on Saturday although it's still going to be Yodel delivering. I haven’t ordered a phone and have never had a contract with Virgin. Shop. Welcome to our community forums and thank you for your first posts. virgin dragging their feet 3 weeks since order, struggling with - 4931565We would like to show you a description here but the site won’t allow us. Despatched from BOREHAMWOOD DEPOT. Spoke to them on the chat portal multiple times where I was told it would be delivered on that day. Having issues? We help you find out what is wrong. I contact virgin and they reckon yodel are delivering it and it’s definitely not been returned. I've had a new 360 box. The tracking on the yodel site has left me so confused! On Thursday 16th it said returned to sender at 8. 07480632098. Options. The earliest date for someone to pick up the hub was around 20th January. Stay safe online. When I got there Yodel's customer service said that the package was. i. It is not on any of the emails or texts sent to. Calls to this number cost the same as national rate and will be included within national rate inclusive packages. I've called the sales team and I think they're going to try to have it resolved today. Stay safe online. So today the yodel delivery guy delivered a parcel to my address told me he had to place in on door step to take a photo so ok with that pick it up take in side then noticed not my name or address someone else's and not even a parcel from virgin yet this parcel picture is linked to. I've logged into the app and checked through all emails, but recieved no update from VM or Yodel. Webchat Vikram told me on Saturday that it was delayed, but still will be delivered on the Saturday 1/10/22. Now I have. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. 10/11/23 15:13. So, there was a bit to and fro getting the date sorted. I have ordered and received parcels through these couriers in between this debacle since cancelling my broadband contract with yourselves. Have your parcel delivered to one of our thousands of stores across the UK open 7 days a week. Options. Horrible, they treat customers like you own them something. Phone. Scam texts can also come. I am sorry to hear about the issue regarding your handset value. I have seen a few posts about this scam and am aware someone ‘from Virgin’ might come to collect the phone. on 08-11-2022 12:42. recently cancelled my virgin contract and was supplied with box to return via YODEL ,this was done on the 16/11/23 ,i have since received emails telling me they do not have the equipment and i will be charged if not sent back . I don't know if anyone is looking into this and if someone will come back to me or my mother about the matter. . Hopefully they can reconnect the older hub for now. Hello, My QuickStart box is supposed to arrive tomorrow (5th September) and so far I have not received sms or email from Yodel regarding the delivery window. I call virgin and they have no idea about it being returned. After waiting in all day yesterday, Yodel tell me that my quick start package has been delivered. - Find your. The tracking on the yodel site has left me so confused! On Thursday 16th it said returned to sender at 8. Fill in our form here to cancel your unused Return to Yodel labels and start the refund process. Hi VM, I placed an upgrade order last week and was told my new modem would be delivered on 25/11 by Yodel. Your Virgin Media return Returned. Virgin Media’s service is not activated too in the new address requested. On our wavelength. She called back and left a voicemail confirming that it was booked in and would be. on 21-11-2022 15:03. Chris_W1. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. May I ask if you have a copy of the receipt given at the counter when you returned this? If so - we can reimburse any charges added on, and if you have the tracking then we can track this. I've replied to numerous emails asking for a returns label but nothing received. I haven’t ordered a phone and have never had a contract with Virgin. Options. Rob Beck ordered a new router from Virgin Media in March. If your parcel is able to be rearranged, you will see the options that are available to you. I ordered an iPhone SE3 Midnight 64GB and airpods, on 20th. Following our upgrade to Volt I returned a Hub 3 via Connect+ on 29 September. Virgin Mobile. i. Realtime overview of issues and outages with all kinds of services. We would like to show you a description here but the site won’t allow us. Networking and WiFi. Similar issue with Yodel for me, but even worse as they lost the QuickStart box in their depot. Yodel say I refused delivery on Tuesday when i was in all day, spoke with someone from virgin said it will still arrive, should have been yesterday, yodel saying from original delivery they have sent the parcel back to sender, so now no idea what’s happening or where the parcel is, why do companies. We would like to show you a description here but the site won’t allow us. . The Virgin Media website will open in a new tab. Get set up at virginmedia[###]/bbph. If you’re not offered QuickStart or would rather have your. Two different men tried to retrieve the parcel from me but I refused. Keep a good record of the tracking number, the delivery log and the Yodel chat log saying they have lost it. Being returned to Virgin Media. Yodel strikes again. If VM tries to charge you, you can always post back on. . Forum Team. Returned to Virgin Media. Choose Start your membership, enter your email, and in a few short clicks you’ll be ready to start enjoying Netflix! You can also get Netflix as an add-on. We’re the trusted partner of over 350 of your favourite brands to make shopping online as easy as it is in the high street. Global Media Limited Postal Address and Map for A. Sign in . I have had a look into your service on our system and I can see you recently contacted our team regarding this. My Virgin Media App. If you didn't arrange your return through the app, you can find. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been. Well-informed. Please choose the Yodel Store of your choice and let us do the rest. We would like to show you a description here but the site won’t allow us. Processed at National Hub. I am afraid that due to the sensitive nature of your query we would advise that you contact our team in relation to the mobile issue 📞 0345 600 0789. Archived post. I preordered the IPhone 14 pro max 256gb for it to arrive on Friday the 16 of September. Manage your broadband, TV, home phone and mobile accounts in one place. I can appreciate your concerns and would like to offer some support! I will send you a PM to confirm a few account details. 09/11/23 14:35. . We will let you know when your parcel is delivered to your chosen Yodel Store and ready to collect via SMS or email. FREE Virgin Media Returns | Collect+ delivered by Yodel. I don’t know what to do, each party is putting the blame on the other and I’m the paying. . Yodel were delivering the parcel but the driver ‘couldn’t find my address’ - I love on a…Enjoy M250 broadband + phone + O2 SIM for £44. Joining in. Options. When nothing arrived I phoned and di. Re: Virgin parcel scam. Mobile Your Account. QuickStart, set up and connections. You would understand my shock however when I received an email however to say that my package had been delivered at 8:12pm. You may also wish to ring us on 0345 454 1111, and our team may be able to. A number of big online retailers, such as AO, Asos, JD Sports, John Lewis, M&S, Very and Zara, offer a click-and-collect service with Yodel. Good afternoon. It was supposed to arrive on the 21st, it didn't arrive, but I decided to wait, this morning I checked yodel, and the delivery is incomplete and has been returned to sender. Just joined since 35 minutes agoWe would like to show you a description here but the site won’t allow us. I don’t know what to do, each party is putting the blame on the other and I’m the paying. Following our upgrade to Volt I returned a Hub 3 via Connect+ on 29 September. Options. the delivery itself is completely legit and all in my name. . Pl˜ce ˜ny other bits ˜nd pieces – like c˜bles, remotes, power. I have seen a few posts about this scam and am aware someone ‘from Virgin’ might come to collect the phone. Apparently the tag could be damaged or missing and they can't find the parcel. As long as you have the tracking number if Virgin Media contact you, there is nothing to worry about as it is up to Yodel to locate the parcel as they have lost it not. 2 Kudos. 00 guaranteed… Thanks for reaching out to us regarding your issue. The most recent report by Ofcom shows that when it comes to customer service, TalkTalk is on a par with Virgin Media, with only 78% of customers satisfied with their service overall (against 88% of BT customers). Have you received any further communication from our Mobile team about this delivery? Have you seen if the order has been on its way to you from the tracking number at any point, or has it always sai. Str33t. After all the years I had using virgin broadband I never had one complaint, would always recommend the consistency of speed and zero. In this conversation. Find out about charges that you may incur as a Virgin Media customer outside of the standard subscription to your package/services. So I went outside my house no package,. With the issues regarding your online account, that is part of an ongoing outage at this precise moment. Manage Your Account. The UK’s most popular channels, Catch Up services and built-in apps, in one place. I've received no communication from virgin addressing this, in fact both of the. Main menu; Bundles. But until Thursday evening, there is no delivery, no update, nothing. on 30-05-2023 13:29. Virgin Media warns its customers: ”Phishing is a type of online fraud where malicious third parties may send you an email or online message designed to look as if they are from Virgin Media (or. Hi! I am a Virgin customer for more than 2 years now, we have Virgin media broadband, tv, landline and a sim (O2) with the Volt pakage at - 5314847. Hello. Hi , Thank you for coming back to us about this ongoing issue and for providing further information. I’ve been charged to replace kit but have sent back via Yodel, what can I do? Call up and tell us the tracking number on your Yodel receipt, so your return can be confirmed and. I tried to contact Yodel customer service. If you didn't arrange your return through the app, you can find. Closed Virgin Media& previously Virgin Email Account still online in Security matters 02-10-2023; Is it a scam. Virgin Media 8T6P52727515A961 Returned to Virgin Media Returned My parcel's journey + 19/09/23 06:23. My quick start package was due to arrive between 6:30pm - 8:30pm last night. No delivery and now no delivery date available on their site! - 5176387 The GXO-VM organisation has a well-established relationship with Virgin Media (VM) since 1999. Although this question has appeared before the answers vary and I need definitive advice. Entertain me; Broadband Deals. Now I am the one feeling uncomfortable (potential victim of fraud) because I have signed. Hello NeganGaming, sorry to hear of the issues with your Yodel delivery. Yes, Virgin Media returns in the UK are completely free. Zavvi. We would like to show you a description here but the site won’t allow us. Any help? - 5120948Hi there Bradley2, Thanks for your post and welcome to the community. 3 years ago: Text message from Virgin about a scheduled delivery. in Security matters 14-09-2023; possible Scam phone call in Security matters 23-08-2023; There is an unknown telephone contact on my Virgin Media account and I can't update it in Security matters 11-08-2023My quick set up kit was meant to come on the 10th of July Monday was out for delivery and because of some type of delay it got sent back to Yodels delivery depot I got a message from virgin saying sorry for the delay will come on the 11th I stay in yet a whole other day and still nothing the parcel. That evening the Yodel tracker says delivery was attempted but they “couldn’t gain access to the property”. Tuesday afternoon Virgin sent a text saying delivery has been delayed by a day. on 28-03-2023 09:35. I had my new gig broadband setup a couple of weeks back with a new Hub 5. Simply select the track your parcel link in the email and enter the code to get the latest update. Very. Drop off your item at a local Yodel store at a time that's easy for you, whether that's on your way to or from work, or on. If you’re sending back old or faulty equipment, Virgin Media will even send you a pre-paid postal returns pack, so you won’t need to pay for packaging either. Get it for your Android device. - 5160409I'm a new customer, due to recieve my quickstart pack tomorrow but I don't have a yodel tracking number to see when it will arrive. Account - Mobile. Thanks in advance. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714 Registered number: 05200072 - Registered in England & WalesOptions. Now they have shifted the package JD0002230630967367 to the depot and asked me to collect. 5 years ago: its virgin media. Download the Yodel app and you'll receive a two-hour delivery window on the morning of your delivery for every parcel delivered to a door. 44pm and the. I have been waiting for 2 weeks to get this parcel after chasing Yodel and VM daily to finally get an explanation. With the issues regarding your online account, that is part of an ongoing outage at this precise moment. Since then there has apparently been no movement and it is now over 14 days since our upgrade and the period allowed for the return of the equipment. Account - Cable. A Yodel drop store is usually a convenience store, pharmacy, supermarket, or similar; in fact, you’ve probably been to one on numerous occasions without even releasing. Arrowmunda. . (East Anglia) Limited (AP East Anglia, A P East Anglia)We would like to show you a description here but the site won’t allow us. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714We would like to show you a description here but the site won’t allow us. on 02-12-2021 17:04. It is not on any of the emails or texts sent to. on 12-05-2023 19:08. Selected Live Chat and Yodel confirmed successful delivery; filed receipt and Live Chat text. Please have your parcel tracking ID ready. We would like to show you a description here but the site won’t allow us. Browse Virgin Media Virgin Media Community. We would like to show you a description here but the site won’t allow us. 20 You can use your Virgin TV box remote to control the volume function and turn your TV on and off. Free tracking available as standard. After waiting in all day yesterday, Yodel tell me that my quick start package has been delivered. Account - Cable. Unfortunately we don't use the Openreach master sockets as they are BT only. . but I can't. Choose any bundle that includes broadband and TV - just hit Customise your package to add it. on 16-09-2022 08:23. @Notacustomer21 wrote: I received a parcel containing an iPhone, Apple Watch and virgin SIM card. Browse Virgin Media Virgin Media Community. Account - Cable. Networking and WiFi. No recent parcel is showing under your name and address. NathanielKelly. recently cancelled my virgin contract and was supplied with box to return via YODEL ,this was done on the 16/11/23 ,i have since received emails telling me they do not have the equipment and i will be charged if not sent back . on 16-03-2023 19:38. Received email on the 19/7/21 to advise my ord. We would like to show you a description here but the site won’t allow us. Reply. Just wondering how long it takes Yodel to deliver returned equipment to Virgin. Simply select the track your parcel. Verified account Protected Tweets @; Suggested usersWe would like to show you a description here but the site won’t allow us. SpeedWe would like to show you a description here but the site won’t allow us. Now I have. If you won't be in when your parcel is due to be delivered, you can tell your driver what to do with your parcel in. Through the Yodel Track app you can arrange your Yodel Deliver to Store return and track its journey back to the retailer all in one place. Your Virgin Media return En route. Manage Your Account. We would like to show you a description here but the site won’t allow us. GXO Logistics, Inc. Press Home and go to HelpWe would like to show you a description here but the site won’t allow us. Delivery service company Yodel has been hit by a suspected ransomware attack, leading to delays in parcel distribution and customers losing the ability to track. Xpect Returns is fully tracked, with both retailers and customers able to track the parcel's full journey. Hi I ordered an iPhone 13 on Sunday and was sent a verification that it would be delivered via yodel today (5 July). A number of big online retailers, such as AO, Asos, JD Sports, John Lewis, M&S, Very and Zara, offer a click-and-collect service with Yodel. on 28-03-2023 08:11. backtothefuture. Hi, I'll keep it short, waited in all day, Yodel tracking stated my parcel was 1 stop away but stayed like this for 2 hours then suddenly changed to delivered at 3. GXO has collaborated with Virgin Media since 1999. Thanks for posting, and a warm welcome to our Community Forums. Well-informed. About GXO Logistics. in Security matters 14-09-2023; possible Scam phone call in Security matters 23-08-2023; There is an unknown telephone contact on my Virgin Media account and I can't update it in Security matters 11-08-2023Hi, I changed my delivery address for the self install package but it has not been delivered to the new address. You have entrusted the parcel to VM's courier, who have lost it, so that's VM's problem. I can't get through to Yodel to ask them to return it to VM. Similar issue with Yodel for me, but even worse as they lost the QuickStart box in their depot. . Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos. I sent it back using the packaging sent to me and using collect plus. Can I ask on this topic, was the handset sent for delivery at any - 5160409Published: 22 Jun 2022 16:15. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. There are now several posts on here about this scam which has happened to me in the last week. ^TM”05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714Hi thanks for your post here although we're sorry to hear of the concerns you've raised here. 05am but then had another 3 updates like it was making its way to me then on Friday the day it was. Being returned to Virgin Media. Options. I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. PER MONTH. I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. Fun story, I was in a block of flats with virgin media. Yodel have failed to find my address for the last 2 days - making it 5 in a row - despite the fact that I spent an hour on their chatbot support yesterday and gave them full written instruction on how to find us. We would like to show you a description here but the site won’t allow us. “@frostyy13 If you contact the Yodel team directly they'll need to advise further on this, we can't access their delivery systems to check on the location. The advice was to recycle the old hub. If your returns label just shows the Collect+ logo, please select Yodel. Shop. For queries on delivery charges from online retailers please contact the retailer directly. “@virginmedia Yes. I dropped it off at the nearest Collect+/Yodel point (local corner shop). The virgin homepage says between 8am and 6pm it will be with us today (20/08) and it’s now almost 6pm. We would like to show you a description here but the site won’t allow us. got a text to say they couldn’t - 5153083. " I haven't had anything from Yodel, no order confirmation, no tracking information, not a peep. Parcels returned to the retailer within 72 hours. Yodel was scheduled to deliver my router on 1/9/22. “It’s with the correct team” My phone was stolen by Yodel on Saturday. Virgin Phone Switchover. Quote & Book. Just the same response. Click on the brands below or scroll down to the handy brand finder. About GXO Logistics. We would like to show you a description here but the site won’t allow us. I preordered the IPhone 14 pro max 256gb for it to arrive on Friday the 16 of September. Yodel’s Customer Service number is 0344 755 0117. Further exclusions & legal stuff apply. Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial numbers off the barcode stickers on the hub, also your account and area number. I ordered my new device on the 16/04/2022 I accepted the credit agreement and received the email stating my order would be delivered on the 19/04/2022 I then clicked on the link for delivery and it states that my order has been returned to sender. Expecting delivery of router today but Virgin Media have not. Hi I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. This unfortunately did not happen again. So I'm a new customer and my router was due to arrive on Wednesday and I arranged to collect it from a Yodel depot, but when I went there they couldn't find it and said they'd get back. If you're waiting to receive a parcel or have sent your returns via Yodel, you might experience delays with. How to track a home delivery. God help anyone waiting for a delivery from yodel. BlueLou. 08/11/23 21:45. The talks between Virgin Media O2 and. Networking and WiFi. Hello. Today is the second day in another round of 3. Yodel say I have to speak to Virgin to get the package re sent. If you're waiting to receive a parcel or have sent your returns via Yodel, you might experience delays with. Switched On Families. on 04-12-2022 20:11. GXO has collaborated with Virgin Media since 1999. Courier firm, Yodel, is experiencing delivery delays following a cyber 'incident' on its network. I am now. They’d gone to anothe. on 28-03-2023 08:11. - Find your nearest Collect+ store. Let us know how it goes. @Notacustomer21 wrote: I received a parcel containing an iPhone, Apple Watch and virgin SIM card. 09/11/23 11:22. Stay safe online. I have tracked the parcel but it now requires the post code of the place its being delivered to . Good afternoon. 2 weeks ago. We can understand the inconvenience caused to your day and want to best help. There was no label in the box but searches revealed that I could recycle via. @virginmedia. Posted by vc-10Greater Manchester. Virgin Media. All the documents were signed , all. Account - Mobile. Thanks for your post and questions around 21CV. We would like to show you a description here but the site won’t allow us. Enter a town or postcode to find your nearest store: It’s easy to Click & Collect your Virgin Media order with Yodel. We would like to show you a description here but the site won’t allow us. 7 stars for customer service. - 4856480Send a parcel with Collect+. In this conversation. And now Yodel's delivery tracker is saying that I am unauthorised to make changes, despite the fact that I only want to see if they've tried to deliver it or not. Mobile Your Account. Hi, I ordered a iphone 11 contract, phone arrived and went about contacting O2 for code. There is no charge for the Stream service, but a one-off £35 Stream activation fee applies, along. Return parcels to Virgin Media. - View Collect+ stores on a map. Manage Your Account. 3 weeks ago. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Options. Open the Netflix app on your Virgin TV box and select the Netflix banner. Yodel returned to sender. Because it was shittly designed, the people in the flats had holes drilled through the front wall and the cables running down the outside of the building. not to me. You're claiming one of them items wasn't sent back. We could not find the parcel anywhere near the house at all. . O2 shop or local council recycle yard. Openreach has just launched a revised. I'm a new customer, due to recieve my quickstart pack tomorrow but I don't have a yodel tracking number to see when it will arrive. . consumer polling and social media complaints. not to me. Whether you happened to be passing a drop store location on the school run or daily commute or just happen to be passing by, once a participating store is open, a drop shop is. We would like to show you a description here but the site won’t allow us. Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. How do I return my old box. When your order has been dispatched, you'll receive an email from Yodel with a unique code to track the delivery. 7 million in fiscal 2021, up from £9. I'm moving to a new house where the old owners had VM. on 02-12-2021 17:04. Hi Zach, they advised that I contact virgin to see why they requested it to be returned. Re: Yodel (oh god, no) email when. Watch 16-year-old yodeler join Reba McEntire's team after impressive 4-chair turn audition on. We would like to show you a description here but the site won’t allow us. I’ve been back and forth between customer services and sales ect to try and sort out my avalanche of a mess created by virgin media. . Browse Virgin Media Virgin Media Community. As the kit we provide is part of your Virgin Media services and remains our property, we may ask you to return it if you disconnect or change your services. Account - Cable. Hi, I'll keep it short, waited in all day, Yodel tracking stated my parcel was 1 stop away but stayed like this for 2 hours then suddenly changed to delivered at 3. Yodel is highly rated from customer reviews on Trustpilot.