teams-jira service management integration. Teams chat: Start multiple chats / channel conversations, see all chats in the issue. Integrating Microsoft teams with JIRA Cloud involves 6 simple steps: Step 1 - After logging into Microsoft Teams using Microsoft Account, on the Left Navigation Bar, Select Apps, the screen below appears. Thanks for asking. Initiatives in Viva Goals currently support Jira, the popular project management system. Use the search box in the top left to find "Jira Cloud. Work and chat in your Jira issue. With team-managed service projects, your teams can manage their own work and process, without having to reach out to a Jira admin. Jira Work Management. Name your project. Take critical actions directly within Microsoft Teams, such as assigning priorities and adding internal comments. Discover IT service management (ITSM) Learn about ITSM and the strategic approach to designing, delivering, managing, and improving the way businesses use IT. Jira products share a set of core capabilities that you'll want to understand to get the most out of Jira Service Management. Add default checklists to new issues automatically. With team-managed service projects, your teams can manage their own work and process, without having to reach out to a Jira admin. Discover IT service management (ITSM) Learn about ITSM and the strategic approach to designing, delivering, managing, and improving the way businesses use IT. With team-managed service projects, your teams can manage their own work and process, without having to reach out to a Jira admin. s of course integration with SM. Learn about each available setting for your form. Assist for Microsoft Teams. Stay on top of your tickets with this integration. Discover IT service management (ITSM) Learn about ITSM and the strategic approach to designing, delivering, managing, and improving the way businesses use IT. Atlassian's team collaboration software like Jira, Confluence and Trello help teams organize, discuss, and complete shared work. Setting up a Microsoft Teams integration can be done in a few simple steps: Navigate to Microsoft Teams, choose More options (. Select Edit Issues and. Add as many emails to invite multiple people. into a self-service. Chat allows you to connect your service project with Microsoft Teams so you can turn messages into issues and work on them, all without. Select Add to a team. 5 articles by 1 author. 3. Every week, our product experts will be there to answer your questions live. Microsoft 365 for Jira harnesses the power of Microsoft Outlook, Teams and To Do with deep integrations to Jira. Discover IT service management (ITSM) Learn about ITSM and the strategic approach to designing, delivering, managing, and improving the way businesses use IT. See how teams use Jira Work Management. So we’re pleased to announce the following nine features are now live in Jira Service Management Cloud to help Dev and IT Ops teams work better together. Oct 9, 2020. Step 1: In your Microsoft Teams, select the “ Apps ” menu in bottom-left corner. But before you go under the hood to tweak. High-velocity ITSM . Making a Jira Service Management request is as easy as reacting to a message with an emoji in Slack or. 解決策 Jira と Microsoft Teams との連携には、下記の方法がありますので、お客様の状況に合った方法をご選択ください。. Jira's tools are broken up into a fairly segmented product suite, starting with its base platform, Jira Software. Discover IT service management (ITSM) Learn about ITSM and the strategic approach to designing, delivering, managing, and improving the way businesses use IT. Click Open and select Add to a team. Choose their role from the dropdown (Service Desk Team). When people ask for help in chat, your agents can create issues, respond, close requests, and more — all without leaving Slack or Teams. Discover IT service management (ITSM) Learn about ITSM and the strategic approach to designing, delivering, managing, and improving the way businesses use IT. With Jira Product Discovery, the best ideas easily rise to the top in a centralized home where product teams add customer insights, vote, and prioritize. From the list of connectors, create an incoming webhook. On this. Once you’re in the Edit home page layout page, select Create topic. Copy the webhook URL and paste the URL in the Send. Turn on the toggle next to Request form. Edited. P. 선택한 채팅 도구와 Jira Service Management의 채팅 기능을 통합하면 메시지에서 바로 이슈를 캡처하고 관리하며 해결할 수. Jira Service Management is designed to help you unlock high-velocity teams by 1) empowering every team to deliver great service fast, 2) bringing visibility to work, and 3) accelerating the flow of work between development, IT, and business teams. With team-managed service projects, your teams can manage their own work and process, without having to reach out to a Jira admin. Under Customize your help center, you’ll see a list of customization options available to you. Migrating to Jira Service Management from Halp gives you access to more detailed reporting, automation and integrations, and. Hello; our company was experiencing this issue on 10/14 as reported above. Please check with your admin on whether the Teams integration is completedWith team-managed service projects, your teams can manage their own work and process, without having to reach out to a Jira admin. After you configured the filters, optionally, you can configure the message content and name your rule. Returns the status of a long-running asynchronous task. Say goodbye to guesswork. Trello: Free-form project management and collaboration. With team-managed service projects, your teams can manage their own work and process, without having to reach out to a Jira admin. Jira Service Management + Microsoft Teams. Are "Teams" a replacement for "Shared Teams"? (Not to be confused with "Microsoft Teams") 4. Select or copy the link that is now available. Jira Service Management+Knowledge Base. Queues act as filters for requests. Work how you want with Jira as the foundation. 1 - For Classic projects of Jira Service Desk Cloud: Navigate to the Project > Project settings > Project Automation (Not automation) Click to create a new automation rule. Get the template. 000. Discover IT service management (ITSM) Learn about ITSM and the strategic approach to designing, delivering, managing, and improving the way businesses use IT. Get Task (V2) (Preview) Returns the status of a long-running asynchronous task. Then here, I choose Teams. That is known issue on Microsoft Teams app client. Under the account you want to see the processing log for, select View logs. Teams across the world rely on Jira Service Management. Collaboration with other Jira products can help you share information easily around your organization. Having a deep connection between the tools that are. Oct 9, 2020. If you work with Jira Service Desk, you probably know the scenario: A ticket needs more clarification. Get Task. . Service tiers allow you to distinguish between services that are mission-critical, and those that are useful and helpful but not essential. You can also select Create team from the people directory page, which you can find by selecting Search people and teams in the Teams dropdown. For each of your Service Desk projects, ensure that the PagerDuty user account has Service Desk Team access. Migrate & Manage. This is a native feature of Microsoft Teams and free of charge. Use Teams for your Jira Service Management. Choose the relevant option, make changes and select Save changes. In just a few clicks, KOJI is available in TEAMS, connected to #jiraservicemanagement and #Confluence and you can put your IT Service Desk on auto-pilot. It is now a powerful tool used ITSM, Customer service and HR Teams with cloud and server hosting options, in this blog post we provide a quick guide on setting up Jira Service Management. Embed your Jira Service Management customer portal in Microsoft Teams and let your customers quickly raise new requests without leaving Microsoft Teams. Form fields can also be created without a Jira admin or making new custom fields that save to your site. See full list on microsoft. Learn more about using automation with Microsoft Teams. Of course, all our other features of our Microsoft Teams for Jira app also apply for Jira Service Management. By integrating the chat functionality in Jira Service Management with your chat tool of choice, you can capture, manage, and resolve issues straight from your messages. Build a new plugin or update an existing Teams message extension or Power Platform connector to increase users' productivity across daily tasks. Add app to a team (docs) Add the app to as a tab, such as the General channel (docs) Add to chat group. With team-managed service projects, your teams can manage their own work and process, without having to reach out to a Jira admin. Today, Microsoft has just certified KOJI our latest Chatbot solution for #microsoftteams to automate IT service Desk for Atlassian customers. The following custom reports are provided by your service project: Created vs resolved - Compares the number of requests created and resolved over time. The facilities service management template in Jira Service Management comes with pre-built request types and workflows for procedures like reporting a maintenance issue, requesting a move, requesting an event, and asking general questions to the facilities teams. The available bulk edit operations depend on the issues selected and the nature of the fields you want to change. Every instance includes a preassigned email address to jump-start the process; however. Users can also explore Jira Work Management for advanced cross-team collaboration, Jira Product Discovery for roadmapping, Jira Service Management for customer and employee service operations, Bitbucket for coding. A short call. Fully integrated with Jira Service Management: Create tickets on behalf of existing Jira Service Management users or create a new user for the sender of the email. 9% uptime SLA, advanced incident management capability, and 24/7 Premium Support with a. We’re technical experts for Atlassian’s and Microsoft’s product ranges with more than 4. An engineering team resolves to fix 20 bugs in a quarter. Create and reuse Templates. Jira Service Management Premium helps teams confidently scale their IT and operations by offering unlimited storage, a financially-backed 99. Limitless customization of workflows without the need to code. com Overview. With team-managed service projects, your teams can manage their own work and process, without having to reach out to a Jira admin. Here are two scenarios where teams see the benefit of Viva Goals integration with Jira:. You can also select which kind of team you’re in to find a template that best suits your team’s project. The flexible planning features enable the creation of tasks and stories from any screen. Scroll through the list of Connectors to Incoming Webhook, and choose Add. Integrate Jira with Microsoft Teams to provide enhanced visibility in Microsoft Teams about issues and tasks in Jira. The Jira Cloud for Microsoft Teams app allows you to connect Jira projects to Microsoft Teams so you can see personal notifications, view issues in a tab within a Chat or Team channel, create Jira issues from comments or the message extension, and interact with Jira issues - all from within Teams. With team-managed service projects, your teams can manage their own work and process, without having to reach out to a Jira admin. Once assigned, to change the status of an issue: Visit the Assist tab on the lefthand panel. Trello. Hello community!) I'd trying to find an app for Microsoft teams. Scenario: You have existing teams that you want to add apps Jira to. With team-managed service projects, your teams can manage their own work and process, without having to reach out to a Jira admin. PERMISSIONS LEVEL Site Admin. Keep working on requests from Slack or Microsoft Teams as you are today by migrating to Jira Service Management. Learn how to use Assets in Jira Service Management with this detailed guide. Over the past year, in Jira Server, we've had access to deposit information into teams only via webhooks. At this time, the Early Access Program is only. By integrating the. Under Operations, select Chat and video tools. Discover IT service management (ITSM) Learn about ITSM and the strategic approach to designing, delivering, managing, and improving the way businesses use IT. Discover IT service management (ITSM) Learn about ITSM and the strategic approach to designing, delivering, managing, and improving the way businesses use IT. This guide is for Jira Service Management project admins looking to connect their service project (s) with Slack or Microsoft Teams (Teams). Some requests might need approval before they can continue along their workflow. 3. Featured Assets in Jira Service Management Cloud is Getting Templates 🎉. Name your project. The teams field is a custom field in Jira Software. In Jira Software, an app (sometimes called an add-on or plugin) is an installable component that supplements or enhances the functionality of your instance. A Jira for every team, a template for every project. Specifically in the step on Teams using the Jira Server connector, when you are trying to "Authorize in Jira" "Connecting you to Jira", it appears to connect and provides the message, "You've connected to Jira. on December 8, 2022, 2:00 AM PST. Enterprise . This can help your service project team track which bugs are being handled by the development team, and informs customers when the issue is being looked at by developers. Go to Projects > Project Name > Customers > Add Customers. Discover IT service management (ITSM) Learn about ITSM and the strategic approach to designing, delivering, managing, and improving the way businesses use IT. Compare Jira Software vs. While the goal of resolving an incident is to minimize the impact of an issue with a quick return to business-as. Learn how to create Microsoft Teams chat or meeting for an. Jira Server for Microsoft Teams brings your Jira Server experience into your collaboration environment, letting you and your team stay focused and communicate on issues and backlog. Discover IT service management (ITSM) Learn about ITSM and the strategic approach to designing, delivering, managing, and improving the way businesses use IT. com 4. *according to Atlassian's customer survey. Plans and pricing. The installation provides the following capabilities within Microsoft Teams: Connector. You need to be a site admin to connect a Jira. They track and resolve your customers' requests, transition issues through workflows, and contribute to their team's service level agreements (SLAs). Disconnect your. by yasoon – Microsoft 365 for Jira. Forms can be built using conditional logic and rich formatting to let you show or hide fields, set field validation, and customize layouts with headings or tables. Your service project connects to either Slack or Teams through an app called Atlassian Assist. Jira to MS Teams using Webhooks: Instruction: 1. Delete JIRA data. . With best-of-breed features, security, privacy, and the right tool for every step of your journey - Jira Software allows you to scale without friction - regardless of your company size. Jira Service Management has a variety of project templates to help teams get set up quickly by creating projects tailored to a specific team or use. Get the app for free: Learn more about Mi. Higher Rated Features. Enter Automation for Jira as the. However after logging off and on a few times during the day the issues resolved by itself. Score 9. Below are some of the most commonly used automation rules for Jira Service Management. Similarly, you can only connect only one site to your Zoom account. Configure the Microsoft Teams message content. When I connect Jira to Microsoft teams it will not show tickets coming in. To change any of the items above: Go to Settings () > Products > Jira Service Management > Configuration. This makes the entire ticketing process much more efficient, from the initial report through the issue’s resolution. Emails: See issue-related. The software provides everything IT and support teams need out-of-the-box for service. 9% uptime SLA, advanced incident management capability, and 24/7 Premium Support with a 1-hour response time for critical issues. Learn about ITSM and the strategic approach to designing, delivering, managing, and improving the way businesses use IT. Click on "Start getting Jira notification in channel" and you should see next popup: That is initial configuration screen you will see if there is no active configurations for this channel/chat. Experience less back and forth and more resolved tickets. Deliver great service to external customers, fast. Deliver great service to external customers, fast. If you want to send a message to a Microsoft Teams channel, you first need to integrate Microsoft Teams and Automation for Jira Server. Jira Service Management chat is a modern, lightweight help desk for Slack and Microsoft Teams. Download and try Halp free for 14 days. Select Issue view to update the issue view, or Request form to update the request form. Choose configure button a popup setting will appear with Webhook URL and. Jira is project management software developed by Atlassian for Agile teams. A successful coach would tell you your team is as good as its gear. and when you go to install it says: Microsoft Teams for Jira Cloud may store your data on SoftServe 's server so it can integrate with your JIRA instance. For example, Atlassian’s agile software development tool, Jira Cloud, uses Teams message extensions to allow software developers to ask Copilot to provide. It has all the features of the Free plan as well as templates, knowledge management, and many features for incident and problem management, and change management. Trello. Learn about ITSM and the strategic approach to. Jira is a software development tool for agile teams to plan, track, and release world-class software. To do this: In Microsoft Teams, choose More options (…) next to the channel name and choose Connectors. While this app doesn't offer a direct integration of the support portal, it does offer the ability to link Microsoft Teams channels to Jira Service Management projects, allowing customer. The Jira Cloud function is now working as expected in MS Teams. Avoid context switching and organize cluttered channels. These templates include pre-configured request types, workflows and other features relevant to their type. Transition Jira Software. Jira Work Management is a highly flexible and configurable business management tool. It defines operational best practices for both internal teams and their customers while removing organizational silos. To download a message as an EML file, select More. With team-managed service projects, your teams can manage their own work and process, without having to reach out to a Jira admin. Incentivized. Empower your team to track, update, and manage projects from Microsoft Teams. “The Confluence and Teams integration allows us to pull information from Confluence Cloud – which is where we keep information across the technical and business side of Logicaldox – and easily include it in Teams meetings or conversations. Discover IT service management (ITSM) Learn about ITSM and the strategic approach to designing, delivering, managing, and improving the way businesses use IT. Resources. Choose meeting rooms and see if they are available. Edit fields by selecting them and updating their attributes in the right hand panel. Enter a name for your form. Products. Jira Service Management empowers teams with everything they need to get started fast. To identify the JSM instance that is connected to the Microsoft tenant, please follow the below steps: Open MS Teams > Click on Apps > add Atlassian ChatOps app from Team Marketplace. JSM compares favorably to competing solutions. Learn more about your options after that date. Microsoft Teams is coming soon. Easily notify all members by. Admins for Microsoft Teams you can use App Setup policy (docs) to. “We needed to move towards a more customer-centric approach on ITSM. Asana's reporting and project boards are sharper, more robust, and include automation features. Launched as an early access feature back in June, we’re happy to report the Microsoft Teams integration is beginning to roll out to all Jira. Disfruta de equipos de gran velocidad con Jira Service Management. Once you’ve enabled Microsoft Teams for a project, you can create chats and meetings for incidents. Select Create project. Slack and Microsoft Teams support . Schedule Microsoft Teams and Outlook meetings in Jira and Jira Service Management. That being said, the only option I found that can achieve something similar to what you are needing is the app Better PDF Exporter for Jira (PDF View). Select the Customer service management project template > Use template. Customers can send requests by email, a customizable help center, and an embeddable widget. The virtual agent lives in Slack, allowing you to meet your help-seekers where they already work to deliver always-on conversational support. Automated. Once your team has been created, organization. If you’re on one of these or later versions, you don’t need to download. Teams across the world rely on Jira Service Management. . Using Microsoft Teams as a help desk allows employees to get support without ever leaving the app they already use to collaborate, chat, and do video calls. Jyotika Patil Nov 16, 2023. Whether you’re in sales, a marketer, or project manager, you and your team can overcome any challenge by working together with agility - with Jira. Follow proven patterns for setting up Jira Service Management for IT and software development teams. Asana vs. 1 & 2. When dealing with an incident, you can access chat channels and video conferences from the Details section of the incident in Jira Service Management. Join issue-related conversations via Teams without. Jira also has a cloud family of applications, including. Click the Users and roles tab under the Project settings navigation bar. Choose a name for your team and invite other Atlassian users to become part of your team. Jira Software, Slack, Microsoft Teams, WhatsApp Business, and live chat. . Aprende a conectar a. Jira Service Management global and project permissions. Change management. Easier than your inbox . Don’t lose track of a conversation with your customer. Discover IT service management (ITSM) Learn about ITSM and the strategic approach to designing, delivering, managing, and improving the way businesses use IT. Nov 20, 2023. ; Click for the team field > Screens. Issue Checklist for Jira. Forms will appear as a preview in the request type’s request form, along with any other Jira fields. Send Microsoft Teams message. You can set up a service project email address, so you can capture requests from customers who email your team with a question, incident report, or anything else in a single place. Discover IT service management (ITSM) Learn about ITSM and the strategic approach to designing, delivering, managing, and improving the way businesses use IT. With the app you can use Triggers / Actions in Microsoft Teams. Solutions. You will now be prompted to select click Allow on. Discover IT service management (ITSM) Learn about ITSM and the strategic approach to designing, delivering, managing, and improving the way businesses use IT. Licensed users manage customer requests in your instance of Jira Service Management. Thanks. Using this app, you can export Jira dashboards to PDF and easily import it on MS Teams. Install the Chrome extension. Add an issue collector to a project. You can personalize the message in this action. They are less tired and enjoy the work more. Add app to personal scope (docs) 1. Of course, all our other features of our Microsoft Teams for Jira app also apply for Jira Service Management. That's not to say Jira isn't equipped to aid with other customer. However, add automation and you have a game changer. Choose two. Supercharge your service frontline with Jira Service Management’s AI-powered virtual agent technology. Select a trigger for your automation and then an action, scrolling down to the Notification section and selecting the "Send Microsoft Teams message". Stay on top of important. In real life, people play different roles in your service project. Then you only need to choose which service desks you want to access in Microsoft Teams. BY TEAM SIZE. Enable dev, IT ops, and business teams to deliver great service at high velocity . Explore customer stories. For any team in Jira Service Management, queues are critical for the service project as your agents use queues to categorize, prioritize, and take actions on requests. Access all relevant Jira features with add-ins for Microsoft Outlook and Teams. Discover IT service management (ITSM) Learn about ITSM and the strategic approach to designing, delivering, managing, and improving the way businesses use IT. The Jira app integrates seamlessly with Microsoft Teams both on mobile and desktop. Jira Service Management makes it easier to categorize service requests, incidents, problems, and changes by organizing and. Add app to a team (docs) Add the app to as a tab, such as the General channel (docs) Add to chat group. This app contains the Microsoft Teams. ", but also provides the error, "Unable to reach app. Jira Service Management Premium helps teams confidently scale their IT and operations by offering unlimited storage, a financially-backed 99. Jira has two types of service. Assets Query Language (AQL) is a language format used in Assets in Jira Service Management to create search queries for one or more objects. 0 - The authorization or connection test fails; Guide explaining how to configure a Microsoft US DoD or GCC High account with a Jira. Enable or disable Microsoft Teams for your project. Customer service template. You can manually add your customers to your project. 0 integration with incoming mail handlers in Jira/Service Management; Jira Mail Handlers or Service Management Mail Handlers cannot be configured using Oauth 2. This template has everything teams need to get started with workflows for common external customer support processes. Step 4: Select the data you want to send from one app to the other. When billed annually, the Premium plan costs $10. Straightforward IT support or convenient teamwork: Get everyone involved in their preferred tool. Discover IT service management (ITSM) Learn about ITSM and the strategic approach to designing, delivering, managing, and improving the way businesses use IT. Answer. When this is done, you will get Microsoft Teams notifications. Capture Jira Service Management requests from Teams. Give your topic a name and add a description. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem. Reduce the noise in Slack, spend less time searching for issues in Jira and add more transparency with these templates. Limited: When a project is limited, anyone on your Jira site can view and comment on. The new Jira Cloud for Microsoft Teams app anchors real-time communication to a single, shared view of the work ahead. Learn how to create a new form, use a template, or edit an existing form. There are two options in Microsoft Teams to search for our Smart Connect for Jira app. Jira at a glance. It also helps you maximize. Select Add . Discover IT service management (ITSM) Learn about ITSM and the strategic approach to designing, delivering, managing, and improving the way businesses use IT. Discover IT service management (ITSM) Learn about ITSM and the strategic approach to designing, delivering, managing, and improving the way businesses use IT. Schedule multiple projects, manage dependencies, and prioritize everything into your custom project timeline with the Timeline view in ClickUp. Kyrylo Kliushev Jan 20, 2023. Our newest release, Jira Cloud for Teams, was purpose-built to individualize your workflow, create cross-team visibility, and hone your focus in new ways. Select Add to Slack. With team-managed service projects, your teams can manage their own work and process, without having to reach out to a Jira admin. You can set up automation rules to send messages to Microsoft Teams channels using the Send Microsoft Teams message action. com. ; Scroll through the list of Connectors to Jira Server, and choose Add; Choose configure button a popup setting will appear with. Connect it to Jira Service Management and enable your user to submit. Employees never have to leave Slack to get the help they need, and agents get all the information they need right in Jira Service Management. Admins for Microsoft Teams you can use App Setup policy (docs) to automatically install and pin apps. You need to be a project admin to access a link to create issues using forms. Discover IT service management (ITSM) Learn about ITSM and the strategic approach to designing, delivering, managing, and improving the way businesses use IT. Good morning, I wanted to reach out to see if anyone else. Send Outlook meeting requests from Jira. Bring your Microsoft Teams conversations and chats to your Jira issues and vice versa. Requests that are sent to your service project’s email address are automatically added to your queues, so your team can. 0 and Jira Service Management Data Center 5. In Jira go to “Settings” → “Apps” → “Microsoft Teams for Jira”/”Teams settings” → “Customer portal” → “Create new portal app”. Turn your request experience for Human Resources into an organized process with Jira Service Management. This completes the setup. Close. With team-managed service projects, your teams can manage their own work and process, without having to reach out to a Jira admin. Halp’s features will be exclusively available in Jira Service Management starting on June 4, 2024. Your team may have an IT manager who reports on your team’s progress, or you may work with consultants or contractors. 2. This allows teams to effectively and efficiently organize projects, define, assign and prioritize tasks. Explore customer stories. It’s the easiest way to setup your first project. 概要. When dealing with an incident, you can access chat channels and video conferences from the Details section of the incident in Jira Service Management. Jira Service Management. . cloud; Atlassian Community Events. 7 (1009 ratings) Get it now Overview Ratings + reviews Details + support Bridge the gap between tools and teams by bringing Jira to the center. Enjoy smooth communication, conversational ticketing, and more: Explore all features in depth and find out if Microsoft 365 for Jira is the right fit for you. Creating MS Teams App for showing Service Management Portal inside the app. Discover IT service management (ITSM) Learn about ITSM and the strategic approach to designing, delivering, managing, and improving the way businesses use IT. They can be set to show specific requests based on their type, status or something else, using a JQL statement. With team-managed service projects, your teams can manage their own work and process, without having to reach out to a Jira admin. and Paste that URLin JIRA webhooks. Jira is built for every member of your software team to plan, track, and release great software. The Jira Cloud for Microsoft Teams app allows you to connect Jira projects including Product Discovery projects to Microsoft Teams so you can see personal notifications, view ideas in a tab within a Chat or Team channel, create ideas from comments, add insights to existing ideas, and interact with your issues and ideas from within Teams. To do that; Log into your Atlassian Cloud site. Before you begin: With Google and Microsoft deprecating basic authentication, you need to configure an OAuth 2. It offers robust workflow management. With Jira Service Management, you can easily receive, track, manage, and resolve requests from your team’s customers. You can start the conversation by mentioning Jira Cloud bot in. Prioritize and update as a group with the ability to collectively create, edit, or view tickets with meeting attendees. Go to Settings () > Products > Jira Service Management > Configuration.